Volotea denounced for repeatedly cancelling flights with tickets already sold

The FACUA consumer group in Asturias has denounced the airline Volotea before the Agency for Food Safety, Environmental Health and Consumption of the Principality of Asturias for repeatedly failing to comply with the obligations acquired with its clients by unilaterally cancelling various flights when they already have the tickets purchased and other contracted services at the place of destination.

As the association has learned through the press, the company has recently suspended several of the flights it had planned between the months of October and January with departures from the Asturias airport and arrivals at different destinations in the Canary Islands and the Balearic Islands, justifying itself in that it is “an adjustment of operations due to the end of the summer season”.

In this sense, the association recalls that article 1,091 of the Civil Code provides that “the obligations arising from the contracts have the force of law between the contracting parties, and must be fulfilled pursuant to them.”

In addition, article 1,256 of the aforementioned regulation clearly stipulates that “the validity and fulfilment of contracts cannot be left to the discretion of one of the contracting parties.”

For all these reasons, FACUA Asturias has informed the Principality’s Food Safety, Environmental Health and Consumer Affairs Agency of the facts, and has asked it to carry out an inspection to determine whether Volotea has infringed current regulations by failing to comply on repeated occasions, with the cancellation of the flights, the obligations acquired with its clients through the purchase of tickets.

If this is the case, the association urges the Asturias consumer protection agency to initiate disciplinary proceedings against the airline.