Iberia will operate just 50% of its short and medium-haul flights today

Iberia will operate just 50% of its short and medium-haul flights today
Iberia will operate just 50% of its short and medium-haul flights today

Today, Tuesday, Iberia will operate nine scheduled long-haul flights,  today as well as  half of those that are scheduled of its short and medium-haul network, connecting Madrid with the rest of Spain and Europe.

The airline has released its plans based on the forecast for this Tuesday at the Adolfo Suárez Madrid-Barjas airport to continue operating, but with many limitations due to ice and snow deposited on the runways and in the aircraft parking areas, which very significantly reduces the number of possible operations.

In a statement, the company said that it has decided to maintain the nine long-haul flights initially scheduled for today, although it has warned that they could suffer delays due to the limited availability of practicable parking spaces.

In its short and medium-haul network, it will offer around 50 percent of the planned flights that connect Madrid with the rest of Spain and Europe. The rest of the flights have already been cancelled and customers are being notified.

The company has asked these customers not to go to the airport, to avoid unnecessary waits and their customer service from collapsing.

Iberia has also asked its customers for understanding because, as the airport itself and the authorities have indicated, current weather conditions and those forecast for the next few days will slow down the return to normality.

The company has relaxed the conditions of reservations for customers who had planned to travel from last Friday until next Wednesday, January 13. These customers can change their flight date until March 20.

30,000 RECEIVED CALLS

Changes can be made at www.iberia.com , Your Flights section, Manage your Reservation.

Since the airport closed last Friday, Iberia has already offered a ticket exchange or refund to more than 15,000 customers, only through this iberia.com service.

Despite the fact that the airline has considerably strengthened its customer service teams, it has apologized if the level of attention during these days has been lower than expected due to the volume of calls, which in these three days has exceeded 30,000.

Therefore, it asks travellers to manage their changes through iberia.com avoiding, as far as possible, calling the call centre, in order to leave the lines open for those who have special needs that cannot be resolved through the Web.